1 hour ticket response
Serdic’s team of technical support engineers is devoted to offering quick answers to each of your inquiries. We will review your client support ticket the minute it is delivered and will reply back to you with a solution to your problem within maximum 60 minutes after the client support ticket submission. Actually, our average technical support ticket response time is 20 minutes.
An Exceptional Customer Support Service
Our technical support team members have extensive experience in the hosting services arena and are professional enough to provide a prompt answer to your problem. If, however, the matter at hand is not within the competence of a client support engineer, the helpdesk ticket will be sent to a developer or system administrator for additional assistance.
An Intuitive Help Section
Integrated into the Website Control Panel is an easy–to–browse Help Center section, which includes various information sources. You can search through a routinely updated knowledge base offering web hosting account administration articles and site management articles, check out the instructional video tutorials or explore the F.A.Q. archive.