Customer Support Channels

  • 1 hour ticket response time
  • A 1–hour Response Guarantee

  • We offer a 1–hour response guarantee with all of our hosting services packages, meaning that every single advice inquiry you send is going to be answered to within 1 hour max. Our support crew members have been trained to quickly remedy any issue and to give you relevant information on any problem that you possibly have.

  • Top quality support service
  • A Top–quality Support Service

  • Get in touch with us anytime needed. Our staff of technicians will be online for you 24x7x365 to answer to all your issues and to deal with any concern that you may have. You will be able to open a help and support ticket from the Serdic Website Control Panel or send us an email message whenever. Also, on working days, you can easily ring us or use the live chat service.

  • Intuitive help center
  • An Intuitive Help Section

  • Serdic has included a broad knowledge base into the Control Panel as a way to receive practical step–by–step instructions any time. Each part of the Control Panel has its own contextual guide area presenting a group of how–to articles. We have also made movies to supply you with a more effective visual representation of precisely how to accomplish any presented procedure.