Technical Support Channels
A 1–Hour Support Ticket Response Time Guarantee
All your assistance requests will be replied to in no more than 60 minutes after the support ticket or email is submitted. If your issue requires further assistance from a system administrator, we’ll forward the ticket or the e–mail to the person in charge, without delay and will leave a note to let you know that more time will be needed for arriving at the optimal solution. If you take advantage of the Administration Services package, all of the server administration services included there will be performed whenever you desire.
A Topflight Client Support Service
If you require assistance with the Website Control Panel or with any of the apps that we’ve installed on the server on your behalf, do get in touch with the client support team anytime through the ticketing system. Plus, should you require help managing your server, you can make use of the Administration Services package, that includes weekly Operating System updates, software installation and problem troubleshooting services, server monitoring and restarting procedures, backup hard drive storage space, etc.
An Intuitive Help Area
Our Website Control Panel was preinstalled for each Linux dedicated hosting server. Among its functions is a rather useful integrated knowledge base that will walk you step by step on how to use it. The majority of how–to articles also video versions which demonstrate all the tasks that you can perform in a very illustrative manner. You will find the instructional articles and the video tutorials in the top right corner of each section of the hosting Website Control Panel.