In the event that you've ever had a hosting account before or you've dealt with any kind of online service, you're probably well aware from your own experience that for some things it's better to consult with a live person on the phone rather than exchange support tickets or e-mail messages. If you want to know more about a particular service before you purchase it or when something small has to be made, for example, it will be much easier and a lot faster to do it real-time. When you're given the option to connect with representatives over the phone, it is very likely that you're dealing with an actual hosting provider, not a reseller. The type of support that you will get on the phone varies between different suppliers - from general issues to dedicated technical support. Usually the majority of suppliers will offer you pre-sales assistance and first level phone support, while more complicated tech matters are resolved through e-mail and tickets.

Phone Support in Hosting

Because we have live phone support 14 hrs every day, you are able to contact us and talk to our customer support representatives to learn more about all of the hosting services that we provide and make sure that our servers match the system requirements for your sites prior to buying anything. For your benefit, we now have telephone numbers on 3 continents and you will be able to call the one nearer to you - in the USA, the United Kingdom or Australia. In case you're already an existing customer, you'll be able to call about general and billing issues, and about some technical matters. If the issue is strictly technical or it needs more time to analyze, you should use our ticketing system, which will enable both you and our technical support crew to track the info supplied by each side.

Phone Support in Semi-dedicated Hosting

Any time you want additional info about the semi-dedicated hosting that we provide, you are able to call some of the three support lines that we have around the world - in the United States, the United Kingdom and Australia. Thus, you have the option to check ahead of time if our services will be appropriate for your websites. In case you're already our client and you have a semi-dedicated account, you have the option to get in touch with us over the phone for 14 hours daily about any billing or basic matters. For entirely technical issues you are able to use our ticketing system so as to contact our technical support because sometroubles simply need longer time to be resolved, still we will assist you on the phone with lots of minor technical problems as well, saving you efforts and time.