One-Hour Response Guarantee in Hosting
Our guaranteed max reaction time for any ticket that you open or any e-mail that you write is just sixty minutes, even if you contact us during weekends and official holidays. Whatever the essence of your enquiry or problem may be, we will lend you a helping hand straight away and will supply you with the necessary information to resolve any problem with your sites. The real reaction time commonly does not exceed fifteen-twenty minutes, which is the reason why you can just forget about waiting around for hours and hours to get a problem sorted out or even worse than that – waiting around one whole day only to obtain a response that more information is required while nothing’s fixed. We will give you assistance in a timely fashion just because we understand just how expensive time can be in the dynamic online world. The 60-minute reply guarantee is valid for any billing or technical inquiry that you may have concerning our hosting services.
One-Hour Response Guarantee in Semi-dedicated Hosting
With a semi-dedicated server account from us, you can take full advantage of our prompt support service. You will obtain a response to any trouble ticket posted from the hosting Control Panel or e-mail sent to our technical and customer support team in no more than 60 minutes. The response time is guaranteed and it’s valid irrespective of the matter – technical or billing. It often takes far less time to examine and sort out a problem. We’ll supply you with more information if the solution entails something that should be done on your end. In case you contact us during official holidays or weekends, the response time will be absolutely the same and given that our support team will be at your service 7 days a week, you will receive immediate assistance for virtually any general, technical or billing issue regardless of what time it is.