Should you ever face a problem with your site and be unable to deal with it on your own, ask the web hosting company’s support team to help you get the website back online. A quick resolution would be the most optimal scenario, but a lot of companies answer within 24 hours or even more, particularly if you’re working with a hosting reseller. Even if your problem can be solved easily, your site may not work correctly or it may not be reachable at all for a lengthy period, so you may lose prospective customers as it is extremely unlikely that anybody would enthusiastically revisit a site that’s faulty. With this in mind, you should make sure not only that you can reach your hosting company, but also that they can respond and help you in a well-timed fashion. If a software app update doesn’t proceed as planned or you delete something by chance, for instance, the site should be restored quickly so as to prevent prolonged unreachability.

One-Hour Response Guarantee in Hosting

Our guaranteed max reaction time for any ticket that you open or any e-mail that you write is just sixty minutes, even if you contact us during weekends and official holidays. Whatever the essence of your enquiry or problem may be, we will lend you a helping hand straight away and will supply you with the necessary information to resolve any problem with your sites. The real reaction time commonly does not exceed fifteen-twenty minutes, which is the reason why you can just forget about waiting around for hours and hours to get a problem sorted out or even worse than that – waiting around one whole day only to obtain a response that more information is required while nothing’s fixed. We will give you assistance in a timely fashion just because we understand just how expensive time can be in the dynamic online world. The 60-minute reply guarantee is valid for any billing or technical inquiry that you may have concerning our hosting services.

One-Hour Response Guarantee in Semi-dedicated Hosting

With a semi-dedicated server account from us, you can take full advantage of our prompt support service. You will obtain a response to any trouble ticket posted from the hosting Control Panel or e-mail sent to our technical and customer support team in no more than 60 minutes. The response time is guaranteed and it’s valid irrespective of the matter – technical or billing. It often takes far less time to examine and sort out a problem. We’ll supply you with more information if the solution entails something that should be done on your end. In case you contact us during official holidays or weekends, the response time will be absolutely the same and given that our support team will be at your service 7 days a week, you will receive immediate assistance for virtually any general, technical or billing issue regardless of what time it is.