A live chat is among the many ways of communication supplied by some website hosting providers as a part of their support service. Determined by the company, the chat can be used for billing, pre-sales and/or tech assistance. This method of communication is faster in comparison to a support ticket and it'll make it much more unlikely to misspell or misunderstand a word as compared to a telephone call with a representative. In addition, if the problem that you experience needs some time to be investigated and resolved, you can do something else in the meantime instead of just waiting, like you would have to do when you call. Also, you can employ a live chat assistance service absolutely free as long as you have web accessibility even when your hosting supplier is located in another country and they don't have a local phone number that you can call.

Live Chat Support in Hosting

As we consider the fact that a number of situations are quickly resolved when you chat with a live person, we supply a live chat service for all our prospective and active customers. Our chat is online every day and our customer care representatives can assist you with a number of questions and situations. If you aren't our customer yet, you are able to find out more about our hosting plans and the hosting platform in general so that you can be certain that your sites will run effectively on our servers. In case you already have an account and you have some questions or you experience any troubles with some of our solutions, you can join us on the live chat and we can supply you with the required info or assist you to troubleshoot the problem. You'll need to open a support ticket for some problems which need longer time or the assistance of a sysadmin, still for a number of standard problems you'll receive help on the spot.

Live Chat Support in Semi-dedicated Hosting

The live chat support service that we offer is online every single day, even on weekends and holidays. It is one of the best ways to find out more details about our semi-dedicated hosting if you do not have an account yet or to get some problem resolved in case you are a customer and our customer support agents will assist you promptly regardless of the time of the day you join the chat. In case you are unsure which package is better for your websites, if you need a piece of advice whether you should obtain a specific upgrade and how to obtain it or when you have troubles setting up an email account on your computer system, you will be able to contact us and we will supply you with the needed info quickly. Our live chat is accessible even after our telephone lines are off for the day, so if you have an account here, you can be sure that you'll always benefit from timely help with any kind of question or issue that comes up.