A ticketing system is the most popular channel of correspondence that web hosting providers offer to their customers. It’s usually part of the billing account and is the quickest way to handle a problem that takes a certain period of time to investigate or that has to be escalated to a system administrator. Thus, all replies provided by either side will be kept in one place in case someone else needs to work on the problem at hand and the information in the ticket will be available to all parties. The disadvantage of deploying a ticketing system with most web hosting platforms is that it is separate from the web hosting Control Panel, which implies that you’ll need to sign in and out of no less than two accounts in order to complete a specific task or to contact the hosting company’s support staff. If you desire to administer a couple of domains and each one is hosted in its very own account, you will need to use an even larger number of accounts at the same time. Additionally, it might take a considerable span of time for the hosting provider to reply to your tickets.

Integrated Ticketing System in Hosting

The ticketing system that we’re using for our hosting services isn’t separate from the hosting account. It’s part of our all-encompassing Hepsia hosting Control Panel and you’ll be able to access it at any specific time with just a couple of clicks of the mouse, without signing out of your account. The ticketing system includes a quick-search field, so you can track down any ticket that you have already posted, if needed. Also, you can read knowledge base articles that are relevant to various problem categories, which you can select, so you can find out how to solve a specific problem before you actually open a ticket. The ticket response time is no more than 60 minutes, so you can get prompt assistance at any moment and if our client support team recommends that you should do something in your account, you can do it immediately without having to log out of the Control Panel.

Integrated Ticketing System in Semi-dedicated Hosting

The Hepsia hosting Control Panel, which comes with all our semi-dedicated hosting, was designed with one aim in mind – that you should be able to manage everything connected to your semi-dedicated server account in one single place and the trouble tickets are not an exception. Our ticketing system is built into the Hepsia Control Panel, so, in case you have a question or experience a difficulty, you can get in touch with our customer support staff members instantaneously without needing to log in to some other admin dashboard. You can look through your website files or check different settings in your account while opening a new ticket or reading the reply to an old one. If you’ve got tons of tickets and you wish to find a specific one, you can resort to the smart search functionality, which is available in the Help section of the Hepsia Control Panel. We guarantee that you’ll get a response in less than sixty minutes regardless of the essence of your enquiry or problem.