The customer support that you'll receive from your hosting company is very important, regardless if you have pre-sales questions and you are not a client yet, or you've got some technical trouble with an active account. Timely and accurate information regarding a question or an issue will save you lots of time and efforts, not mentioning that this could often be an indicator that you are ordering from an actual hosting supplier not from a reseller. If you obtain a hosting account through a company that does not own its servers and it can't access them immediately, it is almost certain that you'll wait for a couple of days in order to have a reply to any kind of question, therefore your websites may remain offline for quite some time. Alternatively, a company which offers numerous means of communication and has a support staff available at any time can assist you right away and help you decrease or totally avoid any kind of downtime and possible losses.

24/7 Customer Support in Hosting

Our hosting services come with 24/7/365 pre-sales, customer and technical support, so regardless of whether you are inquiring for our web hosting services well before you make a purchase or you are an existing customer and you have any kind of question or a difficulty, you are able to contact us any time, which includes holidays and weekends. We have numerous channels to get in touch with us - a couple of phone lines globally for your convenience and live chat support for billing, pre-sales and basic questions; emails as well as support tickets for more technical issues or any issues that require longer time to investigate and fix. Unlike various other web hosting providers, our trouble tickets have a guaranteed maximum response time of only 1 hour, thus no matter what your trouble is, it will be resolved on time and you will not waste days in order to have something fixed.

24/7 Customer Support in Semi-dedicated Hosting

Regardless of the semi-dedicated server that you pick, you are able to take advantage of our 24/7 tech support services even on official holidays. All of your websites will be available constantly and so will we. With many different contact options, you can select the most convenient way to get in touch with us and find out about our services if you don't have an account yet, or get support in case you are already our customer. You're able to phone us, have a chat with a live representative, send an email message or open a ticket from the Help section of the Hepsia website hosting Control Panel. The last two options feature 1-hour answer time guarantee, although it hardly ever takes over 20 min to receive assistance no matter the nature of the problem. Using our customer and tech support services, we are there for you when you need us, not a few days afterwards.

24/7 Customer Support in VPS

If you rent a Virtual Private Server through our company, you can contact us 24/7 for any kind of server-related issue or fordifferent problems and questions with regard to the pre-installed software the server is equipped with. If you have not ordered your virtual private server package yet, you're able to find out more information about our services by giving us a telephone call or by employing the live chat service. For more technical problems, you'll be able to send an email or open a ticket via your billing Control Panel and you'll get assistance within less than an hour no matter the time of the day, even on holidays and weekends. The typical response time in most cases does not exceed thirty minutes. In case you'd like to have assistance with third-party software, you're able to take advantage of the Managed Services upgrade that you can include to every single VPS package and our admins can help you with any installation or troubleshooting issue you have experienced.

24/7 Customer Support in Dedicated Hosting

We know how important it is to receive well-timed support in general, let alone when you run a whole server, so each dedicated server that we supply features 24/7 support with one-hour reply time warranty whatever the problem. The service is free of charge for any type of problems with your server or the software that was installed by our admins during the setup, therefore you're able to contact us as many times as you'd like, even during holidays. You can either open a trouble ticket from the billing section or you could send an e-mail, and the actual answer time for either of these rarely surpasses thirty minutes since we have administrators available twenty-four-seven. In case you need general info about our servers or you've got a billing question/issue, you may also call one of the local phone numbers we have on as many as three different continents or you may employ our live chat service and talk to a representative online. For third-party software assistance, we offer a Managed Services upgrade, which you will be able to include to your server package from your billing Control Panel.